Account Deletion
We are sorry to see you go. Here is how you can manage your account and data deletion.
Deletion Process
1. Request Deletion
To delete your Ratel Travel account, please send an email to support@rateltravel.com from the email address associated with your account.
2. Verification
For your security, our team will verify your identity before proceeding with the deletion. This may involve a confirmation email or code sent to your registered device.
3. Final Deletion
Once verified, your account and all associated personal data will be permanently removed from our active databases within 30 days, except where legal retention is required.
Important Notice
- All your booking history and active travel packages will be permanently lost.
- Your wallet balance (if any) will be forfeited. We recommend withdrawing your funds before requesting deletion.
- This action is irreversible. You will not be able to recover your account once it has been deleted.
Need Assistance?
Our support team is available 24/7 to help you with any account issues.
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