Refund Policy
Our commitment to reliable and transparent service.
At Ratel Travel, we are committed to providing reliable and transparent visa processing services to all our clients. Please read our refund policy carefully.
1. Eligibility for Refund
Refunds are only applicable in cases where the visa application was unsuccessful due to an error or fault from Ratel Travel.
2. Non-Refundable Cases
Refunds will not be granted under the following circumstances:
- If the client requests a refund without a valid reason
- If the visa is denied due to incorrect information or documents provided by the client
- If the client voluntarily cancels the application after submission
3. Refund Timeline
If you are eligible for a refund, the amount will be processed within 1 to 3 weeks from the date of approval.
4. How to Request a Refund
All refund requests must be submitted via email to:
Please include your full name, application details, and reason for the refund request for faster processing.
5. Final Decision
Ratel Travel reserves the right to review all refund requests and make the final decision based on the circumstances of each case.