Privacy Policy
At Ratel Travel, your privacy is extremely important to us.
1. Information We Collect
- Full name, date of birth, nationality
- Passport details and identification documents
- Contact information (email address, phone number)
- Payment details
- Travel and visa-related information
2. How We Use Your Information
Your information is used strictly for:
- Processing visa applications and travel services
- Regarding your application
- Verifying your identity and documents
- Improving our services and customer experience
3. Data Protection & Security
We take your security seriously:
- Your data is stored securely using modern protection systems
- We implement appropriate technical and organizational measures to prevent unauthorized access
- Your personal information is handled with strict confidentiality
You can trust that your information is safe and protected with us.
4. Sharing of Information
We only share your information when necessary:
- With embassies, immigration authorities, and official agencies for visa processing
- With trusted partners involved in delivering your requested services
We do not sell, rent, or misuse your personal data to any third party.
5. Data Retention
We keep your information only for as long as necessary to:
- Complete your requested services
- Comply with legal and regulatory requirements
6. Your Rights
- Request access to your personal data
- Request correction of incorrect information
- Request deletion of your data (where applicable)
7. Cookies & App Usage
Our app may use basic technologies to improve user experience and performance. These do not collect sensitive personal data without your consent.
8. Third-Party Services
Ratel Travel may use third-party services (such as payment processors). These providers are obligated to protect your information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our app means you accept any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: